Our policy on large items is to ship all pieces crated for it’s protection. As we are in the upper most corner of the N.W. of the U.S. our shipments travel through multiple freight distribution centers before arriving. The freight companies require this of us unless it’s a more regional delivery.
We bubble wrap all shipments and cover fully with cardboard if needed. The piece is usually banded to the pallet or compressed with foam packing to keep the piece from shifting. The crate is usually constructed of 7/16″ OSB screwed together with 1-1/4 ” screws, so a screw gun with a phillips bit is helpful to disassemble.
When we receive the tracking number we will email it to you. Please include your telephone number with your order as the freight company will call to set up a delivery appointment at a time of your convenience. All deliveries are curbside, a ‘lift gate’ truck is always provided on crated items. You will be responsible for bringing your purchase from curbside into your home.
Photos are taken of the packing and the crating and are sent along with opening instructions by email prior to receiving the shipment so that you will know how it is packed, how to open it and just what you will handling when it arrives. Our customers appreciate this service as they can prepare for it’s arrival.
If the crating/packing appears to be damaged (it happens from time to time), notified the driver at this time and take a photo of the crate/package before they leave. At the time of un-crating take more documenting photos and save the packaging/crate as we insure all deliveries and require this for compensation.
White Glove service is available requiring an extra fee which is the responsibility of the buyer. You must contact us at the time of purchase as it must be scheduled prior to shipping for the best rate for you. This extra service will deliver the piece into your home, set it up and haul away the crating/packing material. It’s usually quite an expensive additional fee.
We strive to arrange pick up of freight items within 24-48 hrs. of receiving the order. Freight items cannot be returned or canceled once shipped by StoneHouse Artifacts due to the high cost of freight rates.