How We Ship
We require a phone number to be able to ship any order.
We ship to the lower 48 States ONLY. Other destinations will require a surcharge so please contact us.
Customs and duties for International mailings are the responsibility of the buyer.
Damaged shipments are the unusual but if it does happen call us immediately for assistance.
Please see information below pertaining any damage.
Many orders that are under 100 lbs. can be packaged in a cardboard box or if smaller an envelope that will be sent by FedEx or USPS. You will receive a tracking number immediately upon shipping and a signature will be required for receiving all FedEx packages. This is for your protection from theft and to be able to inspect for damages at the time of receiving. If you need to reschedule delivery, please visit Fedex.com to manage your shipment. You may also pick up your item at a Fedex facility.
Inspect all packages for indications of rough handling and if damage is noted please contact us immediately as we insure all deliveries. Save all the packing material and take pictures! We will handle the damage claim but we need to have the photos of the damaged item and photos of the package. This is important as without this documentation we can not make an insurance claim.
We send all packages out bubble wrapped and use recyclable fillers (i.e. peanuts or wrapping paper).
We strive to provide the fastest customer service, shipping out orders within 24 hrs. and often the same day even with freight items if possible. We do not accept cancellations of an order after it has shipped.
Furniture and other large items:
Our policy on large items is to put the proposed shipment out for bid on multiple shipping sites in order to find the best possible price for our clients. When shipped we will provide the Tracking# and BOL# to you. Actual freight times vary on distance, weather and time of year with coast to coast usually 7-10 days. The freight company will call to set up an appointment before an attempt to deliver. The delivery window that they set up is usually a four hour ‘window’ as they are unable to provide an exact time. All deliveries are curbside with a ‘lift gate’ truck provided on heavy items. The customer is responsible for bringing your purchase from the curbside into your home. If the crating/packing appears to be damaged, the driver must be notified of that and if at all possible unpack and inspect the item for damage before the driver leaves. Please take photos as you uncrate if you do notice damages and keep the crating till we notify you, as we insure every piece and need that documentation for reimbursement.
We bubble wrap each piece sometimes using sheet cardboard to add further protection. The piece is either banded to individually built pallets or fitted snug into the crate with rolled up cardboard fitted into all sides to lock the piece in from moving during transport. The crate is constructed of 3/4″ CDX or OSB base with the sides & top of 7/16″ OSB or 3/8″ CDX. A cordless driver and phillips bit will be needed to unpack the crate with all pertinent screws for opening being marked.Always remove the top first, then one long side and if needed either end side and remove the piece. As the crating often weighs more then the piece, I recommend opening the crate curbside if possible to make moving it easier.
With all freight and large shipments we take photos of the packing and crating and send them to you so there is documentation and also so you know what will be arriving. We will follow up on the delivery staying in touch with you through out.
We try to make the process as stress free for you as possible realizing that most people never take delivery of a wooded crate.
We strive to arrange pick up of freight items within 24-48 hrs. of receiving the order. Freight items cannot be returned or canceled once shipped by StoneHouse Artifacts due to the high cost of freight rates.
Our policy is to not accept returns of antique or vintage items with all sales final. However, unless previously discussed in writing or by phone, notification of intention to return must be made within two days of receiving and has to be agreed upon by the sellers and the items must be returned to us within 30 days.
Please Note: Shipping costs are the responsibility of the buyer. It must be in the same condition as purchased to receive a refund.
Important: Items shipped by freight cannot be returned or canceled once shipped due to the high freight and custom crating costs.