Our policy on large items is to put the proposed shipment out for bid on multiple shipping sites in order to find the best possible price for our clients. When shipped we will provide the Tracking# and BOL# to you. Actual freight times vary on distance, weather and time of year with coast to coast usually 7-10 days. The freight company will call to set up an appointment before an attempt to deliver. The delivery window that they set up is usually a four hour ‘window’ as they are unable to provide an exact time. All deliveries are curbside with a ‘lift gate’ truck provided on heavy items. The customer is responsible for bringing your purchase from the curbside into your home. If the crating/packing appears to be damaged, the driver must be notified of that and if at all possible unpack and inspect the item for damage before the driver leaves. Please take photos as you uncrate if you do notice damages and keep the crating till we notify you, as we insure every piece and need that documentation for reimbursement.
We bubble wrap each piece sometimes using sheet cardboard to add further protection. The piece is either banded to individually built pallets or fitted snug into the crate with rolled up cardboard fitted into all sides to lock the piece in from moving during transport. The crate is constructed of 3/4″ CDX or OSB base with the sides & top of 7/16″ OSB or 3/8″ CDX. A cordless driver and phillips bit will be needed to unpack the crate with all pertinent screws for opening being marked.Always remove the top first, then one long side and if needed either end side and remove the piece. As the crating often weighs more then the piece, I recommend opening the crate curbside if possible to make moving it easier.
With all freight and large shipments we take photos of the packing and crating and send them to you so there is documentation and also so you know what will be arriving. We will follow up on the delivery staying in touch with you through out.
We try to make the process as stress free for you as possible realizing that most people never take delivery of a wooded crate.
We strive to arrange pick up of freight items within 24-48 hrs. of receiving the order. Freight items cannot be returned or canceled once shipped by StoneHouse Artifacts due to the high cost of freight rates.