Our policy on large items is to ship all pieces crated for it’s protection. As we are in the upper most corner of the N.W. of the U.S. our shipments travel through multiple freight distribution centers before arriving. The freight companies require this of us unless it’s a more regional delivery.
We bubble wrap all shipments and cover fully with cardboard if needed. The piece is either banded to the pallet or fastened to the crate thru screws into leg bottoms to keep the piece from shifting. The crate is usually constructed of 7/16″ OSB screwed together with 1-1/4 ” screws, so a screw gun is helpful to disassemble.
We receive a tracking number on the second day after pick up at which time we will email it to you. Include your Telephone number with your order as the freight company will call to set up a delivery appointment at a time of your convenience. All deliveries are curbside, a ‘lift gate’ truck is always provided on very heavy items. You will be responsible for bringing your purchase from curbside into your home. If the crating/packing appears to be damaged, the driver must notified at time of delivery. Please uncrate the item before the driver leaves so they can witness any damage and if need be take the item back. Again, take documenting photos as we insure all shipments.
Before closing up the crate photos are taken of the piece in the crate and instructions on opening it are sent to the buyer before it is picked up by the delivery company. It’s important for you to know what you will be receiving and how it’s packed inside.
White Glove service is available requiring an extra fee which is the responsibility of the buyer. You must contact us at the time of purchase as it must be scheduled prior to shipping for the best rate for you. This extra service will deliver the piece into your home, set it up and haul away the crating/packing material.
We strive to arrange pick up of freight items within 24-48 hrs. of receiving the order. Freight items cannot be returned or canceled once shipped by StoneHouse Artifacts due to the high cost of freight rates.