How We Ship

Please Note:

We require a phone number to be able to ship any order.

We ship to the lower 48 States ONLY. Other destinations will require a surcharge so please contact us.

Customs and duties for International mailings are the responsibility of the buyer.

 

Damaged shipments are rare but can happen. Please see information below pertaining to.

Smaller items:

All orders that are under 100 lbs. and can be packaged in cardboard or an envelope will be sent by FedEx or USPS and will be insured. You will receive a tracking number immediately upon shipping  and a signature will be required for receiving all FedEx packages. This is for your protection from theft and to be able to inspect for damages at the time of receiving. If you need to reschedule delivery, please visit Fedex.com to manage your shipment.  You may also pick up your item at a Fedex facility. Inspect all packages for indications of rough handling and if damage is noted please save all material and take pictures for your claim. Damage claims are the responsibility of the buyer, however we are here to help if need be. Claims must be filed with 3-14 days after receipt of your item.

We send all packages out bubble wrapped and use recyclable fillers (i.e. peanuts or wrapping paper).

Please note:

We strive to ship out orders within 24 hrs. and most often the same day and we do not accept cancellations of an order after it has shipped.

Furniture and other large items:

Our policy on large items is to ship all pieces crated for it’s protection. As we are in the upper most corner of the N.W. of the U.S. our shipments travel through multiple freight distribution centers before arriving. The freight companies require this of us unless it’s a more regional delivery.

We bubble wrap all shipments and cover fully with cardboard if needed. The piece is either banded to the pallet or fastened to the crate thru screws into leg bottoms to keep the piece from shifting. The crate is usually constructed of 7/16″ OSB  screwed together with 1-1/4 ” screws, so a screw gun is helpful to disassemble.

We receive a tracking number on the second day after pick up at which time we will email it to you. Include your Telephone number with your order as the freight company will call to set up a delivery appointment at a time of your convenience. All deliveries are curbside, a ‘lift gate’ truck is always provided on very heavy items. You will be responsible for bringing your purchase from curbside into your home. If the crating/packing appears to be damaged, the driver must notified at time of delivery. Please uncrate the item before the driver leaves so they can witness any damage and if need be take the item back. Again, take documenting photos as we insure all shipments.

Before closing up the crate photos are taken of the piece in the crate and instructions on opening it are sent to the buyer before it is picked up by the delivery company. It’s important for you to know what you will be receiving and how it’s packed inside.

White Glove service is available requiring an extra fee which is the responsibility of the buyer. You must contact us at the time of purchase as it must be scheduled prior to shipping for the best rate for you. This extra service will deliver the piece into your home, set it up and haul away the crating/packing material.

 

Important:

We strive to arrange pick up of freight items within 24-48 hrs. of receiving the order. Freight items cannot be returned or canceled once shipped by StoneHouse Artifacts due to the high cost of freight rates. 

Sales Policy:

 Ordering from us is simple!

We prefer to handle all sales directly via SQUARE, which accepts all credit and debit cards while providing a high level of security for your purchase. Your online payment is very secure and we never see any credit card information. When you contact us with your desired purchase, we will send an invoice to your E-mail address. Click on the Square link and enter your payment information. Upon receipt of payment we ship immediately. It’s as simple and secure as that! Please email us or call for ordering or more information.

Thank you for trusting our site –  Kurt & Lydia Scherer

Please note that your phone number is required for all shipments.


You are welcome to shop online at our StoneHouse Etsy Shop where we have had over 1158 sales and 557 reviews all 5 star as of Sept. 2019. If the item is not seen on Etsy please notify us and we will list it promptly.


StoneHouse Artifacts is pleased to work with the building industry with trade discounts available to qualified Architects and Designers.

Returns:

Our policy is to not accept returns of antique or vintage items with all sales final. However, unless previously discussed in writing or by phone, notification of intention to return must be made within two days of receiving and has to be agreed upon by the sellers.
 In this case there is a 25% restocking fee for returned items and the items must be returned to us within 30 days.  Please Note: Shipping costs are the responsibility of the buyer. It must be in the same condition as purchased to receive a refund.

Important:  Freight items cannot be returned or canceled once shipped by StoneHouse Artifacts