StoneHouse Artifacts – Sales Policy

We prefer to handle all sales by invoicing you via SQUARE , which accepts all credit and debit cards while providing a high level of security for your purchase. It’s a very simple and secure process. An invoice is sent to you from SQUARE for the amount of the final purchase. Just fill out your payment information, credit card information is never seen by us when sent.

Please note that your phone number is required for all shipments.

You are welcome to shop online at our StoneHouse Etsy Shop where we have had over 760 sales and over 400 5 star reviews.

StoneHouse Artifacts is pleased to work with the building industry with trade discounts available to qualified Architects and Designers.

Refunds and Exchanges

Sales are final unless previously discussed in writing. There is a 25% restocking fee for cancelled or returned items.
We do not accept returns of antique or vintage items

Shipping USPS

Smaller items sent by USPS are insured. If damage is noted please save all material and take pictures for your claim. Damage claims are the responsibility of the buyer. Claims may be filed with USPS 3-14 days after receipt of your item.

Shipping FedEx

You will a receive confirmation shipping and a tracking number via email. Signatures will be required on receiving of all packages for your protection and ours. Your phone number is required for all shipments. FedEx will notify you of the scheduled time. If you need to schedule a delivery for Saturday or after 6 pm go to www.fedex.com/delivery and create a log-in to customize your delivery time. For more information to any questions and options for your delivery please watch this helpful FedEx Video Demo. On delivery inspect and note any damage, open if necessary and show the driver. As always take photos and notify us to begin the claim process.

Shipping Large Items

Our policy on large items is to put the proposed shipment out for bid on multiple shipping sites in order to find the best possible price for our clients. The freight company will call to set up an appointment before an attempt to deliver.  All deliveries are curbside, a ‘lift gate’ truck is provided on very heavy items. The customer is responsible for bringing your purchase from curbside into your home. If the crating/packing appears to be damaged, the driver must notified of that and if at all possible unpack and inspect the item for damage before the driver leaves.

Often we can save you on delivery costs if you pick-up at the trucking companies distribution center, if one is near.

We bubble wrap and cover fully with cardboard and band it to individually built pallets. If a crate is needed, we use 3/4″ CDX or OSB for a base then sides & top of 1/2″ OSB. A cordless driver and phillips bit will be needed to unpack the crate.

International Shipments

Customers are responsible for all taxes and customs duty incurred by their home country.  Before a parcel is released/delivered those fees incurred must be paid to the local Post Office in that country.  International delivery times by USPS often can take up to 10-14 days.